Shipping and Returns
Note: By using our website you agree to all of the terms and conditions set forth in this website and agree to shipping/handling charges which are plainly visible prior to checkout.
Flat Rate Envelope Shipping: $22.00 (4 lb max.) Fits 9 bars of soap. Order must fit in a USPS Flat Rate Envelope. If you are ordering over 9 bars you will need to select the flat rate box option for shipping otherwise your order will not ship.
Flat Rate Box Shipping: $46.00 (20 lb. max.) Fits 30 bars of soap. Order must fit in a USPS Medium Flat Rate Box.
Payment Option: PayPal
Most packages are delivered in approx 2 weeks but may take 30 days or longer for delivery depending on your local delivery service.*
Items made in the USA are usually duty free. We carry products that are made in the USA as well as other countries.
International Shipping: (see countries we ship to below)
All duties and taxes are the responsibility of the buyer.
Flat Rate Envelope Shipping: $26.00 (4 lb max.) Fits 9 bars of soap. Order must fit in a USPS Flat Rate Envelope. If you are ordering over 9 bars you will need to select the flat rate box option for shipping otherwise your order will not ship.
Flat Rate Box Shipping: $67.00 (20 lb. max.) Fits 30 bars of soap. Order must fit in a USPS Medium Flat Rate Box.
Payment Option: Please pay with a verified PayPal account
Most packages are delivered in approx 2 to 3 weeks but may take 30 days or longer for delivery depending on your local delivery service.*
Q & A
How soon will my order be shipped?
Your order will usually be shipped from our location within 2 business days unless you have a bulk order or other special order. You will be notified if there is any further delay which doesnít happen often.
Depending on the shipping method you selected, it usually takes 2 to 9 business days for delivery in the US but can take up to 15 days due to circumstances such as weather, holidays, rural areas etc. We almost NEVER lose a package so your patience with the local mail delivery in your area is much appreciated. Shipments outside of the US can take up to 40 days for delivery. *
* Ready in 30 Days Bulk soaps are a special order item and will be made to order and will be shipped in about 3 to 4 weeks. Your total order will be shipped at the same time. If you are ordering other items and would like them right away, please place a separate order for those items.
We are currently shipping to the following countries:
United States including Alaska and Hawaii
US Minor Outlying Islands
United Arab Emirates
Virgin Islands (British)
Virgin Islands (US)
A Return Merchandise Authorization (RMA) must be obtained prior to returning product. To request an RMA, use our contact page and let us know why you would like to return the product. Be sure to include your name and the order number.
On items where we offer a sample/trial size, we do not issue refunds on full size products so be sure to purchase a sample size if you arenít sure you will like it. Full size items must be returned in new, unused, resalable condition. Be sure to pack returned items carefully as we can only issues a refund if we can resell the item. A shipping and handling charge of $8.99 will be deducted from the refund amount to cover the initial shipping and handling for orders shipped to the US. All returns must be returned within 30 days of the purchase date with the original invoice. No refunds can be issued after 30 days of purchase. Shipping and handling charges are non-refundable and return shipping is the sole responsibility of the buyer. Miessence does not accept returns on cosmetic so please choose carefully as they are not returnable. We do not issue refunds on sample sizes.
If you received free shipping at the time of purchase and you would not have qualified for free shipping without purchasing the returned product, the shipping charged will be deducted from your refund amount.
No exchanges or store credits.
Once you receive the RMA, include it with the returned item in the original packaging along with original packing materials and invoice. The RMA number must be PLAINLY visible on the outside of the package. Any package returned without a RMA number will be rejected and returned to the customer.